Return & Refund Policy

XI Parfums accepts return requests within 14 calendar days of delivery for perfumes that are unused, unopened, and in their original packaging with the manufacturer’s seal intact.

To request a return, email sales@xiparfums.com with your order number. Please wait for return instructions before mailing your item. Opened or used perfumes are not eligible for a change-of-mind return.

For a change-of-mind return, the customer is responsible for return shipping costs. Once we receive and inspect the item, we will notify you whether the return is approved. Approved refunds will be issued to the original payment method.

If your order arrives damaged or you receive the wrong item, contact us promptly with your order number and photos, if available. We will review the issue and cover any required return shipping costs when the item arrived damaged or we sent the wrong product.