Frequently Asked Questions

Shopping with Confidence at XI Parfums

We want you to feel informed before placing an order. Here are answers to common questions about authenticity, shipping, returns, and support.

Are your fragrances authentic?

XI Parfums is committed to selling authentic Arabian and designer fragrances. We are an independent retailer and do not claim to be an authorized dealer for every brand. If you have questions about a specific product, email us before ordering. We can explain what product photos or supplier information, if any, is available for that item.

Where is XI Parfums based?

We are an independent online fragrance retailer based in Texas, United States.

How much does shipping cost?

Standard U.S. shipping is $8 for orders with a subtotal below $100. Orders with a subtotal of $100 or more qualify for free U.S. shipping. Final shipping options and charges appear at checkout before you pay.

When will my order ship?

Orders are processed within three business days after payment confirmation, excluding weekends and U.S. federal holidays. Transit time depends on the carrier and destination. When tracking is available, we include it in your shipping confirmation.

Do you ship internationally?

Not at this time. XI Parfums currently ships only within the United States.

What is your return policy?

You may request a return within 14 calendar days of delivery if the fragrance is unused, unopened, and in its original packaging with the manufacturer's seal intact. Opened or used fragrances are not eligible for a change-of-mind return. For change-of-mind returns, the customer is responsible for return shipping. Please see our Return & Refund Policy for full details.

What if my order arrives damaged or I receive the wrong item?

Contact us promptly at sales@xiparfums.com with your order number and photos, if available. We will review the issue and cover any required return shipping costs when an item arrived damaged or we sent the wrong product.

Can I ask about a perfume before buying?

Absolutely. Email sales@xiparfums.com with the fragrance name and your question. We can also discuss available authenticity information for a particular item. Documents, certificates, batch checks, and photos may not be available for every product.

How can I contact your team?

Write to sales@xiparfums.com. We aim to reply within one to two business days. If your message concerns an existing order, please include your order number.